Shopping cart

Home
0Wishlist

Return And Refund Policy

  1. Home /
  2. Page
Previous page

Rerun And Refund Policy for Yellowtail.shop

Thank you for shopping at Yellowtail! We understand that sometimes things don’t go as planned, and you might need to return or rerun an item. This policy outlines the guidelines for our Rerun & Refund program.

When can I rerun an item?

We will gladly rerun an item for you free of charge if:

  • You received the wrong item.
  • The item you received is damaged or defective.
  • When can I request a refund?

You can request a refund for your order if:

  • You received the wrong item or a damaged/defective item (as mentioned above).
  • You cancel your order before it ships (see cancellation policy below).

We cannot offer refunds for:

  • Items where the company packaging has been opened.
  • Incorrectly ordered items (it’s important to double-check your selections before placing your order).

Cancellation Policy:

  • You can cancel your order free of charge any time before it ships.
  • Unfortunately, once your order has shipped, we cannot cancel it.

How to Request a Rerun or Refund:

  • Contact our customer service team within 7 days of receiving your order. You can reach us by email at sales@yellowtail.shop or by phone at 9840074245.
  • Please provide your order number and a brief explanation of why you’re requesting a rerun or refund.
  • Our team will review your request and get back to you within [number] business days.
  • If your request is approved, we will provide you with instructions on how to return the incorrect or damaged item.
  • Once we receive the returned item and verify its condition, we will issue a full refund to your original payment method within 7 business days.

Please Note:

  • You are responsible for the cost of return shipping for incorrect or damaged items.
  • We reserve the right to deny returns or refunds that do not comply with this policy.

We recommend carefully reviewing your order before placing it to avoid any misunderstandings. If you have any questions about our Rerun & Refund Policy, please don’t hesitate to contact us.

By shopping at Yellowtail.shop, you agree to the terms of this Rerun & Refund Policy.